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  1. JR Toy Company
  2. Company
  3. Processes

Processes

  • Why Do I See A Charge On My Credit Card From POOLSUPP/JRTOY?
  • Can I Add to an Existing Order?
  • What Forms of Payment Do You Accept?
  • Where Are You Located?
  • Are Shipping and Taxes Included in the Prices?
  • When Will My Order be Shipped?
  • Has My Order Shipped?
  • Can I Order an Item Online and Pick It Up At the Store?
  • Can I Setup JR Toys As A Preferred Vendor?
  • How Do I Qualify for a $5 Discount on My Order?
  • Does My Order Qualify for Free Shipping?
  • Can I Return an Opened Item?
  • How Long Do I Have To Return An Order?
  • I Received a Defective Product
  • I Received an Incorrect Item on My Order
  • I Have Not Received My Order, What Do I Do?
  • My Package Was Damaged, What Do I Do?
  • Return An Item to the Warehouse
  • Return An Opened Product
  • Return A New Unused Item

Contact Us

Phone: 1-844-704-2109
Service: customerservice@jrtoycompany.ca

Hours of Operation:
Mon - Thurs: 9am-4pm EST
Friday: 9am-3:30pm EST

Burlington, ON Store

Located at: 4265 Fairview Street, Unit 2
Burlington ON, L7L 2A4

Hours of Operation:
Mon - Sat: 10am-5pm EST
Sundays: 11am-4pm EST

Click for Store Details

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