Merchandise Return Procedure
You must obtain a Return Authorization Number before returning a product. Returns without a Return Authorization number will result in the product being rejected at the door. You may return most new, unopened items within 30 days of delivery for a refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect item, etc). Return packages must be packed to shipping standards and a photo provided beforehand in order for return shipment insurance to be valid.
Please do not use tuck tape, masking tape, duct tape, magic marker or pen on packages being returned. Clear packing tape is acceptable to seal your package. If any of these materials are used on the packaging of your returned item, a 15% re-boxing fee will be deducted from your refund.
Please note that online orders cannot be returned in store.
Returns on Orders with Free Shipping
Returns do not include free shipping – return shipping rates are calculated by the freight or courier company. If an order is canceled once in transit, it is considered a return, and the customer is responsible for any applicable return shipping costs. The cost of the return shipping will be deducted from your refund. We will pay the return shipping costs only if the return is a result of our error (you received an incorrect item, etc).
Please Note:
- All Items Listed, Described and/or Sold as "Open Box" are Final Sale*(unless missing parts or defective)
- Products returned in poor condition are subject to a re-boxing fee of 15%
You should expect to receive your refund within two weeks of us receiving your package, but in many cases you will receive a refund sooner. A refund can only be sent back to the original payment method. If a customer no longer has access to that payment method, they need to contact their bank or other party responsible for the original payment method to claim the funds after a refund has been sent.
To Start a Return:
Email returns@jrtoycompany.ca and include the following:
- Order Number
- Name of product you wish to return
- Reason for return
- Pictures of the product in its original packaging