Defects/issues with products sold by JR Toy Company will be handled under our Warranty Policies.
Warranty Claims
Any product that does not have a manufacturer's warranty comes with a JR Toy Company 30 day warranty. All warranty periods are noted in the product description.
To Start a Claim:
Email customerservice@jrtoycompany.ca and include the following:
- Order Number
- Name of product
- Description of product issue
- Pictures of the issue are also helpful
JR Toy Company 30 Day Warranty Policy
The JR Toy Company 30 day warranty policy covers any manufacturing defects for a period of 30 days after you've received the product. This warranty does not include or cover wear and tear.
Should a product be defective upon arrival or fail within the first 30 days, the JR Toy Company returns department must be notified.
Products sold during the Holiday shopping season (between November 1st until December 31st) will be warrantied until January 25th, or 30 days from the original date of purchase (whichever is later).
JR Toy Company does not provide warranty on any replacement products or for any reason product defect brought to our attention beyond the 30 days period described above.
If you have received a defective product and are within the warranty period, please contact us at customerservice@jrtoycompany.ca
You will find the customerservice@jrtoycompany.ca email address at the bottom of the JR Toys website homepage.
Please send us an email and include your order number in the subject line, stating - Defective Product - Order #######.
Please include a written description of the defect/issue(s) with the product, and let us know if you would like a reshipment of the item, or if you would like to return it for a full refund.
Once we have your email with all necessary information, we will take any/all steps to ensure that a resolution is achieved in a timely manner.